CostSnap ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.
1. Information We Collect
1.1 Information You Provide
Account Information: Name, email address, password, country, and postal code when you create an account.
Project Photos: Images you upload of areas requiring work for cost estimation.
Voice Notes: Audio recordings you create to describe project details.
Contractor Quotes: Photos of written quotes you upload for analysis.
Support Communications: Messages you send to our support team.
1.2 Information Collected Automatically
Device Information: Device type, operating system version, and unique device identifiers.
Usage Data: Features used, screens viewed, and interaction patterns within the App.
Crash Data: Technical logs when errors occur, used to improve App stability.
1.3 Information from Third Parties
Payment Processors: Apple App Store and Google Play provide subscription status and transaction identifiers. We do not receive or store your payment card details.
RevenueCat: Our subscription management provider processes subscription events and provides us with entitlement status.
2. How We Use Your Information
We use your information to:
Provide Services: Generate cost estimates by analyzing your photos and voice notes using AI.
Improve Accuracy: Use aggregated, anonymized data to improve our AI pricing models.
Manage Your Account: Authenticate you, manage subscriptions, and maintain your project history.
Ensure Security: Detect fraud, abuse, and unauthorized access.
Comply with Law: Meet legal obligations and respond to lawful requests.
Measure advertising: On the marketing website, and only if you accept optional cookies, measure visits and ad performance with Google and Meta as described in section 10.
3. How We Process Your Photos and Audio
Understanding how your media is handled is important to us:
Photos are uploaded to secure cloud storage and analyzed by an AI service to produce a cost estimate. Photos are stored in your account so you can view past projects.
Voice notes are processed for transcription and context extraction. Audio files are stored in your account.
We do not use your personal photos or voice notes to train general AI models.
Media files are associated with your user account and are not shared with other users.
4. Data Storage and Security
Account data is stored in an encrypted cloud database, at rest and in transit.
Media files are stored in cloud storage with user-scoped access controls.
We use HTTPS/TLS for all data transmission between the App and our servers.
Access to production data is restricted to authorized personnel only.
5. Data Sharing
We do not sell your personal information. We share data only with:
Cloud and AI providers: For data storage, authentication, and AI analysis as described above.
RevenueCat: For subscription management. RevenueCat receives your anonymous user ID and subscription events.
Apple and Google: Your app store processes payments. We receive subscription status only.
Advertising partners: If you accept optional cookies on the marketing website, Google and Meta (Facebook and Instagram) may receive the measurement data described in section 10.
Law Enforcement: When required by law or to protect our rights and safety.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate personal data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to certain processing of your data.
Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise these rights, contact us at support@costsnap.app. We will respond within 30 days.
7. Data Retention
Account Data: Retained for as long as your account is active. Deleted within 30 days of account deletion.
Project Data & Media: Retained with your account. Deleted when you delete a project or your account.
Anonymized Analytics: Aggregated, non-identifiable data may be retained indefinitely for service improvement.
8. Children's Privacy
CostSnap is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete that information promptly.
9. International Data Transfers
Your data may be processed in countries other than your own, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
10. Cookies and Tracking (Website)
The marketing website uses cookies and similar technologies. The mobile App does not use these website cookies.
10.1 Essential cookies
We store a cookie that remembers whether you accepted or rejected optional cookies. It lasts about six months. The site needs it to honor your choice. It is not used for advertising.
10.2 Advertising and measurement
If you accept optional cookies, Google and Meta (Facebook and Instagram) may measure visits and ads on this website. They may receive pages you view, the site you came from, an approximate location derived from your IP address, and device or browser data, and they may set their own cookies. These tools do not run until you accept. If you reject optional cookies, we do not enable them.
On your first visit, a banner lets you accept or reject optional cookies. Rejecting is as available as accepting. You can change your mind at any time with in the footer. Rejecting, or withdrawing an earlier acceptance, stops optional advertising and measurement cookies from that point.
11. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information. We do not sell personal information. If you accept advertising cookies, Google and Meta may use website visits for advertising measurement, which can count as "sharing" under the CCPA. Reject optional cookies on the banner, or open later, to opt out of that sharing on this website.
12. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA) or UK, our legal bases for processing your data include:
Contract Performance: Processing necessary to provide our services.
Legitimate Interests: Improving our services and ensuring security.
Consent: Optional website cookies and advertising measurement, and other cases where you have given explicit consent (for example, marketing communications). You can withdraw cookie consent at any time with .
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The "Last updated" date at the top of this page indicates when the policy was last revised.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at: